Privacy statement
The nature of the services we offer requires us to collect personal information from time to time. In doing so, we comply with New Zealand privacy laws, including the Privacy Act 2020.
This privacy statement explains how we collect, use, store, and share personal information.
Collecting personal information
We only collect personal information that is reasonably necessary for us to provide our services efficiently and effectively.
The personal information we may collect includes:
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Name
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Contact information
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Location and delivery details
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Billing and purchase information
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Information about your interactions with us
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Information about the device, computer, or network you use to interact with us
This information may be collected at various stages, including account creation, ordering, delivery, service provision, and customer support.
Where possible, we collect personal information directly from you. This may occur in person, online, or over the phone.
Providing some personal information is optional. However, if you choose not to provide essential details such as contact or delivery information, we may be unable to supply goods or services to you.
Using personal information
We collect and use personal information in order to:
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Provide and manage our services
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Process orders and send goods to customers
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Manage customer accounts and order history
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Communicate with customers about their purchases or enquiries
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Improve our systems, services, and customer experience
We use personal information only for purposes directly related to our services.
Sharing personal information
Access to personal information is limited to those who need it to perform their role. This generally includes our staff.
Some of our systems require data sharing with trusted third-party partners in order to function effectively and deliver services. This may include sharing information with:
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Service and logistics providers to fulfil and deliver orders
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Software and systems providers that support customer account management and order history
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Marketing and advertising service providers, where customers have engaged with or opted into relevant communications
Where personal information is shared:
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It is shared only for the purpose for which it was collected
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We take reasonable steps to ensure partners handle information securely and in accordance with the Privacy Act 2020
We will otherwise only disclose personal information with your consent, or where required or authorised by law.
Storing and protecting personal information
We take reasonable steps to protect personal information from loss, misuse, or unauthorised access. This includes:
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Using secure systems and reputable technology partners
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Limiting internal access to personal information to only what is necessary
Personal information is retained only for as long as it is required for account management, service delivery, or legal and business record-keeping purposes. When information is no longer required, it is securely destroyed.
We may engage specialised service providers to store or destroy personal information on our behalf. Where we do so, we take reasonable steps to ensure those providers comply with the Privacy Act 2020.
Accessing and correcting your information
You have the right to request access to the personal information we hold about you and to ask for it to be corrected if you believe it is inaccurate.
To request access or correction, please contact us at:
accounts@simplyhospitality.co.nz
09 399 2595
Complaints
If you have any questions, concerns, or complaints about this privacy statement or how your personal information is handled, please contact us at info@simplyhospitality.co.nz.
We will respond as soon as reasonably possible and in accordance with the procedures and timeframes set out in the Privacy Act 2020. You may also raise a complaint directly with the Privacy Commissioner.
Changes to this privacy statement
This privacy statement may be updated from time to time to reflect changes in our business practices or legal requirements. The most current version will apply at the time personal information is collected.